Effective Date: June 2026

At ORA Doctors (“ORA Doctors,” “we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, book healthcare services, or interact with our team.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect the following information:

Personal Information

• Full name
• Phone number
• Email address
• Home or service location address
• Date of birth
• Gender
• Emergency contact details

Health Information

• Medical history
• Current symptoms and health conditions
• Prescriptions and treatment information
• Laboratory and diagnostic reports
• Healthcare service preferences

Technical Information

• IP address
• Browser type and device information
• Pages visited on our website
• Cookies and usage data

How We Use Your Information

We use your information to:

• Schedule and manage appointments
• Provide healthcare and home medical services
• Communicate regarding appointments, treatments, and follow-ups
• Respond to inquiries and support requests
• Improve our services and website functionality
• Comply with legal, regulatory, and healthcare obligations
• Prevent fraud and ensure security

Sharing of Information

We do not sell or rent your personal information.

We may share your information with:

• Licensed healthcare professionals involved in your care
• Diagnostic laboratories and medical partners
• Payment processing providers
• Government or regulatory authorities when required by law
• Technology and service providers who assist in operating our services

All third parties are required to maintain the confidentiality and security of your information.

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable means to protect your data, no method of electronic transmission or storage is completely secure.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Enhance user experience
• Analyze website performance
• Understand visitor behavior
• Improve website functionality

You may disable cookies through your browser settings; however, some website features may not function properly.

Retention of Information

We retain personal and medical information only for as long as necessary to:

• Provide healthcare services
• Fulfill legal and regulatory obligations
• Resolve disputes and enforce agreements

Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of information where legally permissible
• Withdraw consent for certain processing activities
• Request details regarding how your information is used

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We encourage users to review their privacy policies before providing personal information.

Children’s Privacy

Our services are not intended for children under the age of 18 without parental or legal guardian involvement. We do not knowingly collect personal information from minors without appropriate consent.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:

ORA Doctors
Email: info@oradoctors.com
Phone: +971 56 666 4840
Dubai, United Arab Emirates